Terms and Conditions

These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") govern the rights and obligations of you as the buyer and us as the seller within the contractual relationships concluded through the E-shop on the website www.cavicio.com

All information on the processing of your personal data is contained in the principles of personal data processing, which can be found here:  https://www.cavicio.com/terms-of-personal-data-protection/

As you know, we communicate mainly at a distance. Therefore, the means of distance communication are also used for our agreement, which allow us to agree with each other without the simultaneous physical presence of us and you.

In the event that any part of the Terms and Conditions is contrary to what we have jointly agreed upon in the process of your purchase on Our E-shop, that particular contract will take precedence over these Terms and Conditions.

1. SOME DEFINITIONS

1.1 Price means the amount of money you pay for the Goods;

1.2 Shipping Cost means the amount of money you pay for the delivery of the Goods, including the cost of packaging;

1.3 The total price is based on the Prices and Shipping Prices;

1.4 VAT is a value added tax according to applicable law;

1.5. The E-shop is an online store operated by Nami at Lipová 381, 94102 Lipová dispatching, where the purchase of Goods will take place;

1.6. Invoice means  a tax document issued in accordance with the Value Added Tax Act for the Total Price;

1.7. We are RML Service, spol. s r. o., with its registered office at Obchodná 559/37, Bratislava - Staré Město 811 06, Company ID No.: 56 119 577, registered in the Commercial Register maintained by the Commercial Register of the Municipal Court Bratislava III, File No.  177680/B, e-mail support@cavicio.com phone number +421 948 33 77 81, hereinafter referred to as the Seller;

1.8. The Order is Your irrevocable proposal to enter into a Contract for the Purchase of Goods with us;

1.9. Goods are everything you can purchase on the E-shop;

1.10. User Account is an account created on the basis of the data provided by you, which allows the storage of entered data and the storage of the history of ordered Goods and concluded contracts;

1.11. you are a  person shopping on Our E-shop, legally referred to as a buyer;

1.12. The Contract is a purchase contract negotiated on the basis of a duly completed Order sent through the E-shop and is concluded at the moment when you receive an Order confirmation from us.

 

2. GENERAL PROVISIONS AND GUIDELINES

2.1 Purchase of Goods is only possible through the web interface of the E-shop.

2.2 When purchasing Goods, it is Your responsibility to provide us with all information correctly and truthfully. Therefore, we will consider the information you provide to us when ordering Goods to be correct and true.

 

3. CONCLUSION OF THE CONTRACT

3.1 A contract with us may only be concluded in Slovak.

3.2 The Contract is concluded remotely through the E-shop, and the costs of using the means of distance communication are borne by you. However, these costs are no different from the basic rate you pay for the use of these funds (i.e. in particular, for internet access), so you do not have to expect any additional costs that we would charge you on top of the total price. By submitting your Order, you agree to the use of means of remote communication.

3.3 In order for us to conclude the Contract, it is necessary for you to create a draft Order on the E-shop. This proposal shall include the following information:

1. a) Information about the purchased Goods (in the E-shop, you mark the Goods you are interested in purchasing by clicking on the "Add to Cart" button);
2. b) information about the Price, the Price of Transport, VAT, the method of payment of the Total Price and the required method of delivery of the Goods; this data will be entered as part of the creation of the Order proposal in the user interface of the E-shop, while information about the Price, Shipping Price, VAT and Total Price will be provided automatically based on the Goods selected by you and the method of their delivery;
3. c) Your identification data used to deliver the Goods, in particular in the scope of name, surname, delivery address, telephone number and e-mail address;
4. d) In the case of a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, also an indication of how long we will deliver the Goods to you.

3.4 During the preparation of the Order, you may change and check the data until they are created. After the check, click on the "Order with obligation to pay" button to create an order. However, before pressing the button, you must confirm that you have read and accepted these Terms and Conditions, otherwise it will not be possible to create an Order. The checkbox is used for confirmation and consent. After clicking on the "Order with payment obligation" button,  all filled in data will be sent directly to us.

3.5 We will confirm your Order to you as soon as possible after its delivery by sending a message to your e-mail address specified in the Order. The confirmation will contain a summary of the order and these Terms and Conditions. Our confirmation of the order leads to the conclusion of a contract between us and you. The Terms and Conditions valid on the day of ordering are an integral part of the Contract.

3.6 There may also be times when we are unable to confirm your order. This is especially the case when the Goods are not available or when you order a larger quantity of Goods than is permitted by us. However, we will always provide you with information about the maximum number of Goods within the E-shop in advance and you should not be surprised. In the event that there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude the Agreement in a modified form compared to the Order. In this case, the contract is concluded at the moment when You confirm Our offer.

3.7 In the event that a Price, in particular due to a technical error, is clearly incorrect in the E-shop or in the draft Order, we are not obliged to deliver the Goods to you at this Price, even if you have received a confirmation of the Order and thus the Contract has been concluded. In such a situation, we will immediately contact you and send you an offer to conclude a new Agreement in a modified form compared to the Order. In such a case, the new Agreement is concluded at the moment when You confirm Our offer. If you do not confirm our offer within 3 days of sending it, we are entitled to withdraw from the concluded contract. An obvious error in the Price is, for example, that the Price does not correspond to the usual price of other sellers or is missing or contains an extra digit.

3.8 In the event that the Contract is concluded, you are obliged to pay the Full Price.

3.9 If you have a User Account, you can place an Order through it. Even in this case, you are obliged to check the correctness, truthfulness and completeness of the pre-filled data. However, the method of creating an Order is the same as in the case of a buyer without a User Account, but the advantage is that it is not necessary to repeatedly fill in your identification data.

3.10 In some cases, we allow you to take advantage of a discount on the purchase of Goods. To provide a discount, it is necessary to fill in the details of this discount in a predetermined field within the order proposal. If you do so, the Goods will be provided to you at a discount.

 

4. USER ACCOUNT

4.1 On the basis of your registration in the E-shop, you have access to your User Account.

4.2 When registering a User Account, it is your responsibility to provide all the information entered correctly and truthfully and to update it in the event of any changes.

4.3 Access to the User Account is secured by a username and password. It is your duty to maintain confidentiality about these access data and not to provide them to anyone. We are not responsible if they are misused.

4.4 The User Account is personal and therefore you are not entitled to allow third parties to use it.

4.5 We may terminate your User Account, in particular if you have not used it for more than 12 months or if you breach your obligations under the Agreement.

4.6 The User Account may not be available at all times, especially with regard to the necessary maintenance of hardware and software.

 

5. PRICE AND PAYMENT TERMS, RESERVATION OF TITLE

5.1 The price is always stated in the E-shop, in the draft Order and in the Contract. In the event of a discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the draft Order, the Price specified in the draft Order shall be applied, which will always be the same as the price in the Contract. As part of the order proposal, the shipping price is also stated, or the conditions when shipping is free.

5.2 The total price includes VAT, including all fees stipulated by special legal regulations.

5.3 We will require you to pay the total price after the conclusion of the Contract and before handing over the Goods. You can pay the total price in the following ways:

(a) Bank transfer. We will send you payment information as part of your order confirmation. In the case of payment by bank transfer, the Total Price is payable within 3 working days.

1. b) Online card. In this case, the payment is made through the payment gateway, and the payment is governed by the terms and conditions of this payment gateway, which are available at the address. In the case of online card payment, the Total Price is payable within 60 minutes.
2. c) In such a case, payment will be made upon delivery of the Goods against delivery of the Goods. In the case of cash on delivery, the Total Price is payable upon receipt of the Goods.
3. d) In cash upon personal collection. The goods can be paid for in cash upon receipt at our premises. In the case of payment in cash upon personal collection, the Total Price is payable upon receipt of the Goods.

5.4 The invoice will be issued in electronic form after payment of the Full Price and will be sent to your e-mail address specified in the Order. The invoice will also be physically attached to the Goods and available in the User Account if you have it set up.

5.5 Title to the Goods shall pass to you only after you have paid the Full Price and taken possession of the Goods. In the case of payment by bank transfer, the Total Price is paid by crediting to Our account, in other cases it is paid at the time of payment.

 

DELIVERY OF GOODS, PASSING THE RISK OF ACCIDENTAL DESTRUCTION AND ACCIDENTAL DETERIORATION OF THE OBJECT OF PURCHASE

6.1 The goods will be delivered to you in the manner you choose, and you can choose from the following options:

1. a) Personal collection at Our establishment listed in the list of locations;
2. b) Personal collection at Packeta pick-up points;
3. c) Delivery via the following transport companies : Slovenská pošta, GLS, Packeta ...

6.2 The goods can only be delivered within the Slovak Republic.

6.3 We are obliged to deliver the Goods to you without delay, but no later than within 30 days from the date of conclusion of the Contract. In the course of the performance of the Contract, such circumstances may occur that will affect the delivery date of the Goods ordered by you. We will immediately inform you by e-mail about the change of the delivery date and the new expected delivery date of the ordered Goods, without prejudice to your right to withdraw from the Contract. As part of our announcement of the new delivery date of the Goods, we also ask us to state whether you insist on the delivery of the Goods ordered by you on the new date. In the case of personal collection at the establishment, we will always inform you about the possibility of picking up the Goods via e-mail.

6.4 When taking over the Goods from the carrier, it is Your responsibility to check the integrity of the packaging of the Goods and, in the event of any damage, to immediately inform the carrier and Us. In the event that the packaging has been damaged, which indicates unauthorized manipulation and entry into the shipment, You are not obliged to accept the Goods from the carrier.

6.5 You are obliged to take delivery of the goods at the agreed place and at the agreed time. In the event that you do not accept the delivered Goods according to the previous sentence, we will notify you by e-mail where you can take over the Goods, including the deadline for their acceptance, or we will deliver the Goods to you again upon your written request sent no later than 14 days from the time when you were supposed to take over the Goods, and you undertake to pay us all costs associated with the redelivery of the Goods. In the event that you breach our obligation to take delivery of the goods, except in the cases under Article 6.4 of these Terms and Conditions, this does not constitute a breach of our obligation to deliver the goods to you. At the same time, the fact that You do not accept the Goods does not constitute a withdrawal from the Contract between You and Us. In the event that you do not accept the Goods within the additional period, we have the right to withdraw from the Contract due to your material breach of the Contract. If we decide to exercise this right, the withdrawal is effective on the date on which we serve the revocation on you. Withdrawal from the Contract is without prejudice to the right to compensation for damage incurred in the amount of the actual costs of the attempted delivery of the Goods, or any other claim for damages.

6.6 If, for reasons attributable to You, the Goods are delivered repeatedly or in a manner other than agreed in the Contract, You shall be obliged to reimburse Us for the costs associated with such repeated delivery. Payment details for the payment of these costs will be sent to your e-mail address specified in the Contract and are payable within 14 days of receipt of the e-mail.

6.7 The risk of damage to the Goods passes to you at the moment of receipt. If you do not take delivery of the Goods, except in cases pursuant to Article 4 of these Terms and Conditions, the risk of accidental destruction and accidental deterioration of the Goods passes to you at the moment when you had the opportunity to take them over, but for reasons on your side, the takeover did not take over. The passing of the risk of accidental destruction and accidental deterioration of the Goods means that from that moment onwards you bear all the consequences associated with the loss, destruction, damage or any deterioration of the Goods.

 

RIGHTS ARISING FROM LIABILITY FOR DEFECTS

 7.1 Introductory Provisions on Liability for Defects

7.1.1 We undertake to deliver the Goods to you in the required quality, quantity and without defects.

7.1.2 We are responsible for defects in the Goods upon receipt. We are not responsible for defects caused by use or wear and tear of used Goods. In the case of Goods sold at a lower price, we are not responsible for defects for which the lower price was agreed.

7.1.3 The general warranty period is 24 months. The warranty period begins at the moment of receipt of the Goods by you.

7.1.4 If the Goods are exchanged, the warranty period will start again from the receipt of the new Goods.

7.1.5 Your rights arising from liability for defective Goods covered by the Warranty Period shall expire if You do not exercise them within the Warranty Period. However, you must exercise your rights arising from liability for perishable goods no later than the day after purchase, otherwise your rights will expire.

 

7.2 We guarantee that at the time of the risk of accidental destruction and accidental deterioration of the Goods pursuant to Article 7 of the Terms and Conditions, the Goods are free of defects, in particular that:

1. a) have the characteristics that we have agreed with you and, unless expressly agreed, those that we have indicated in the description of the Goods or those that can be expected due to the nature of the Goods;
2. b) is suitable for the purposes specified by us or for purposes customary to Goods of this kind;

(c) corresponds to the quality or execution of the contracted sample, if the quality or design has been determined on the basis of the sample;

(d) it is in a reasonable quantity and weight;

(e) complies with the requirements imposed on it by special legal regulations;

(f) is not encumbered by the rights of third parties.

 

7.3 Conditions for exercising the right arising from liability for defects (complaints)

7.3.1 In the event that the Goods are delivered to you in broken or damaged packaging, or the shipment is clearly too light, we ask you not to accept such Goods from the shipping company and to inform us immediately by calling +421 948 33 77 81 or by e-mail at support@cavicio.com. In the event of obvious defects (e.g. mechanical damage), you are obliged to file a complaint without undue delay in the manner specified in par. 7.4.1. below. We will not take into account any later complaint due to obvious defects in the Goods, including a defect consisting in the incompleteness of the Goods.

7.3.2 You are obliged to exercise the right arising from liability for other defects (hidden defects) in the manner specified in par. 7.4.1. below without undue delay after you have discovered the defect of the Goods, but no later than until the expiration of the warranty period.

7.3.3 The warranty applies only to manufacturing defects of the Goods and defects caused by mechanical damage. You cannot exercise the right arising from liability for defects, in particular for defects caused by wear and tear, mechanical damage, use of the Goods in unsatisfactory conditions, etc.

7.3.4 You do not have the right to liability for defects if you knew about the defect before taking over the Goods, or if we notified you of it, or if you were provided with a reasonable discount from the Price of the Goods for this reason.

7.4 Exercising the right arising from liability for damage (complaints)

7.4.1 In the event that the Goods are defective, i.e. in particular if any of the conditions under Article 2 are not met, You may notify Us of such a defect and exercise Your rights arising from the liability for defects (i.e. claim the Goods) by sending an e-mail or letter to Our addresses specified in Our identification data, or in person at Our establishment. For complaints, you can also use the sample form provided by us, which forms Annex No. 1 to the  Terms and Conditions.

7.4.2 In the Notification by which you file a complaint, please state in particular a description of the defect of the Goods and Your identification data, including the e-mail address to which you are interested in receiving a notification of the method of handling the Complaint, and also state which of the claims arising from liability for defects, specified in points 7.5.4 to 7.5.8., you are asserting.

7.4.3 When making a complaint, please also provide us with proof of purchase of the Goods (invoice) to prove their purchase from us, otherwise we are not obliged to accept your complaint.

7.4.4 The day of commencement of the complaint procedure shall be deemed to be the day of delivery of the defective Goods together with the relevant documents (pursuant to point 7.4.3). In the event that your submission by which you are complaining is incomplete (in particular, illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will ask you to complete the submitted complaint in writing, especially by e-mail. In such a case, the complaint procedure begins on the day of delivery of the submission you have completed.

7.4.5 If you do not settle your complaint within the meaning of Article 7.4.4 of this Article without undue delay, no later than 10 days from the date of receipt of our request under Article 7.4.4 of this Article, we will consider your submission to be unfounded.

7.5 Complaint handling

7.5.1 On the basis of your decision which of the rights under Sections 622 and 623 of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code") (specified in points 7.5.4. to 7.5.8), you will determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the date of filing your complaint. In justified cases, especially if a comprehensive technical assessment of the condition of the Goods is required, no later than 30 days from the date of filing the complaint.

7.5.2 After determining the method of handling the complaint, we will settle the complaint immediately, in justified cases we may settle the complaint even later; However, the complaint must not last longer than 30 days from the date of filing the complaint. After the expiry of the period for handling the complaint, you have the right to withdraw from the Contract or you have the right to exchange the Goods for new ones, if possible.

7.5.3 We are obliged to issue you a written proof of the settlement of the complaint within 30 days from the date of the complaint and we will inform you about its settlement by e-mail. If the complaint is accepted, we will send you the repaired Goods or replace the Goods with new ones or refund you the paid Price of the Goods, unless we agree otherwise.

7.5.4 If the defect is which we can remedy, you have the right to have the defect rectified free of charge, in a timely and proper manner. We will remedy the defect of the Goods without undue delay.

7.5.5 Instead of remedying the defect, you may request the replacement of the Goods or, if the defect relates only to a component of the Goods, the replacement of that component, provided that we do not incur disproportionate costs with regard to the price of the Goods or the seriousness of the defect.

7.5.6 Instead of remedying the defective Goods, we may always replace the defective Goods with faultless ones, unless this causes you serious inconvenience.

7.5.7 If the Goods are defective and cannot be remedied and which prevents you from properly using the Goods as faultless goods, you have the right to have the Goods replaced or the right to withdraw from the Contract. You have the same rights if the defects can be repaired, but you cannot properly use the Goods due to the recurrence of the defect after repair or due to a larger number of defects.

7.5.8 In the event of other irreparable defects, you are entitled to a reasonable discount on the Price of the Goods.

7.5.9 We will settle the complaint by handing over the repaired Goods, exchanging the Goods, returning the Price of the Goods, paying a reasonable discount on the Price of the Goods, a written request to take over the performance (Goods) or a justified rejection of the complaint.

7.6 The exercise of rights arising from liability for defects and complaints The Goods are governed by the provisions of Section 619 et seq. of the Civil Code, Act No. 250/2007 Coll., on Consumer Protection and on Amendment to Act No. 372/1990 Coll., on Administrative Offences, as amended (hereinafter referred to as the "Consumer Protection Act"), and Act No. 102/2014 Coll., on Consumer Protection in the Sale of Goods or Provision of Services at a Distance Concluded Outside the Seller's Business Premises and on Changes and Supplements certain acts, as amended (hereinafter referred to as the "Distance Selling Consumer Protection Act").

7.7 If you make a complaint about the Goods:

1. a) within the first 12 months of the purchase of the Goods, we may reject your complaint only on the basis of a professional assessment; Regardless of the outcome of the expert report, we will not require you to pay the costs of the expert report or other costs related to the expert opinion. We will provide you with a copy of the expert opinion justifying the rejection of the complaint no later than 14 days from the date of settlement of the complaint;
2. b) after 12 months have elapsed since the purchase and we reject such a complaint, we will state in the complaint settlement document to whom you can send the Goods for professional assessment. If you send the Goods for expert review to a designated person, the costs of the expert assessment, as well as any other related costs reasonably incurred, shall be borne by us, regardless of the outcome of the expert assessment. If you prove our liability for defective goods by means of an expert assessment, you can file a complaint again; The warranty period does not expire while the expert opinion is being carried out. Within 14 days from the date of re-filing the complaint, we are obliged to reimburse you for all costs incurred for the expert opinion, as well as all related costs reasonably incurred. A resubmitted application cannot be rejected.

7.8 If you are an entrepreneur, it is your duty to report and complain about the defect without undue delay after you have been able to discover it, but no later than within 3 days of receipt of the Goods.

7.9 If you are a consumer, you have the right to exercise your liability rights for defects that occur in consumer goods within 24 months of receipt of the goods.

7.10 We have hereby duly instructed you of your rights arising from Sections 622 and 623 of Act No. 40/1964 Coll., the Civil Code. By concluding the Contract, you confirm that you have had the opportunity to familiarize yourself with the terms and conditions of the Goods complaint.

 

The complaint conditions of the online store (e-shop) are an integral part of the General Terms and Conditions

It is only possible to claim goods that were purchased from the seller and that are the property of the consumer.

If the buyer is a consumer (a natural person who does not act in the course of his business, work or professional activity), a 24-month warranty is provided for all offered goods, unless otherwise stipulated for the goods and the procedure is in accordance with the Consumer Protection Act and the Civil Code and these complaint conditions. If the buyer has ordered a used item and has been informed about it, the warranty period is 12 months. If the buyer is not a consumer, the procedure is in accordance with the provisions of the Commercial Code and the warranty period is 1 year and these complaints are not covered by these complaint conditions.

The warranty period begins on the day of receipt of the goods from the shipping company or directly from the seller, if the goods are received by the buyer in person, on the day of receipt.

The buyer is obliged to file a complaint with the seller immediately, immediately after discovering the defect.

Liability for defects does not apply to defects caused by the following use:

1. the defect arose as a result of mechanical damage to the item caused by the buyer,
2. improper handling of the product in a manner other than that specified in the instructions for use,
3. use of the goods in conditions that do not correspond to their humidity, chemical and mechanical influences of the natural environment of the goods according to the instructions, d. neglect of care and maintenance of the goods,
4. damage to the goods by excessive loads,
5. using the goods contrary to the terms and conditions set out in the documentation, general principles, technical standards or safety regulations, or any other breach of the terms of the warranty.
6. Defects caused by a natural disaster are also excluded from liability for defects.
7. Furthermore, liability for defects does not apply to normal wear and tear of the goods (or parts thereof) caused by the use of the goods. A defect cannot be regarded as a defect as it follows from the nature of the case, its minimum durability or its shelf life, which may be limited to a shorter period. The minimum durability date, expiry date, use-by date or similar period is indicated on the goods if the goods are marked as such.
8. Claimed goods must be sent to our address below, but not cash on delivery or delivered in person to the contact address. The goods must be suitably packaged so that they are not damaged during transport and we recommend sending the goods by registered mail or as a valuable parcel. It is necessary to attach a copy of the proof of purchase (invoice) and a description of the defect to the goods, or we recommend attaching a completed Complaint Form together with proof of purchase. (http://www.nakupujbezpecne.sk/... klamacia.pdf). It is advisable to send the complaint in writing (by post) or in person.
9. The seller confirms receipt of the complaint and issues the buyer with a confirmation of the complaint of the goods in an appropriate form. The day of filing a complaint is considered to be the day of its delivery to the seller. If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but no later than together with the proof of settlement of the complaint. Confirmation of settlement of the complaint will be sent in writing.
10. The seller is obliged to determine the method of handling the complaint immediately, in complex cases within 3 days from the date of filing the complaint. In justified cases, especially if a comprehensive technical evaluation of the goods is required, no later than 30 days from the date of filing the complaint. After determining the method of handling the complaint, the seller will handle the complaint immediately, in justified cases the complaint can be settled later. However, the settlement of the complaint must not be longer than 30 days from the date of filing the complaint. After the expiry of the 30-day period for settling the complaint, the buyer has the right to withdraw from the purchase contract and will be refunded the full amount of the goods or has the right to exchange the goods for new ones.
11. Rights of the Buyer when filing a complaint: a. if the defect can be remedied, the buyer has the right to have it removed free of charge, in a timely and proper manner, and the defect must be remedied without undue delay, b. the buyer may require the replacement of the item instead of the removal of the defect, or the defect concerns only a part of the thing, the replacement of a component, unless the seller incurs disproportionate costs in relation to the price of the goods or the seriousness of the defect, c. the seller may replace the defective item with a faultless item instead of removing it, provided that this does not cause serious inconvenience to the buyer, d. if the defect cannot be remedied and which prevents the proper use of the item, the buyer has the right to replace the item or withdraw from the contract. The buyer has the same right in the case of repairable defects, but if he cannot use the item properly due to the repeated occurrence of the defect after repair or due to a larger number of defects, e.g. if other defects cannot be repaired, the buyer is entitled to a reasonable discount on the price of the item.
12. A complaint is considered settled if the complaint procedure is terminated by handing over the claimed goods, their exchange or a refund of the purchase price of the goods, a written request for the acceptance of performance or its justified refusal. The consumer is informed about the outcome of the complaint procedure within the statutory period.
13. Upon receipt of the goods, it is necessary to check the integrity of the goods or the integrity of the packaging (according to the instructions upon receipt of the goods), as the goods may be damaged during transport. Buyers are advised to unpack and inspect the goods in the presence of the carrier. By signing the courier, you declare that the packaging is undamaged.
14. These Complaint Terms and Conditions are an integral part of the General Terms and Conditions and the Seller reserves the right to change them at any time without prior notice to the Seller.

 

 

8. WITHDRAWAL

8.1 Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and You from its inception, may occur for the reasons and methods specified in this Article or in other provisions of the Terms and Conditions in which the possibility of withdrawal is expressly stated.

8.2 If you are a consumer, i.e. a person purchasing the Goods outside the scope of your business activities, you have the right, in accordance with the provisions of Section 7 of the Consumer Protection Act on distance sales, to withdraw from the Contract without giving a reason within 14 days from the date of delivery of the Goods. In the event that we have entered into a Contract relating to more types of Goods or the delivery of several parts of the Goods, this period begins to run only on the day of delivery of the last part of the Goods, and in the event that we have entered into a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, it begins on the day of delivery of the first delivery. You may withdraw from the Agreement in any demonstrable manner (in particular by sending an e-mail or letter to Our addresses provided in Our identification data). To withdraw from the contract, you can also use the model form provided by us and which forms Annex 2

8.4 The withdrawal period under Article 2 of the Terms and Conditions shall be deemed to have been met if You send Us a notice that You are withdrawing from the Contract during the term of the Terms and Conditions.

8.5 In the event of withdrawal from the Contract, the Price will be returned to you within 14 days from the effective date of the withdrawal to the account from which it was credited or to the account selected during the withdrawal. However, the amount will not be refunded until you have returned the goods to us or prove that they have been sent back to us. Please return the goods to us clean, including the original packaging if possible.

8.6 In the event of withdrawal from the Contract pursuant to Article 2 of the Terms and Conditions, You are obliged to send the Goods to Us within 14 days of the withdrawal, hand over the Goods to Us or a person authorized by Us for the receipt of the Goods, while the costs associated with the return of the Goods are borne by You. This does not apply if we agree on personal collection of the Goods or through a person authorized by us. The deadline is observed if the Goods are handed over for transport no later than the last day of the deadline. You, on the other hand, are entitled to a refund of the Shipping Price, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offer for the delivery of the Goods.

8.7 You are liable for damage in cases where the damage to the Goods occurs as a result of handling them differently than is necessary with regard to their nature and characteristics. In this case, we will charge you for the damage caused after the Goods have been returned to us and the invoice amount is due within 14 days.

8.8 We are entitled to withdraw from the Contract due to out-of-stock, unavailability of the Goods, or if the manufacturer, importer or supplier of the Goods agreed in the Contract has interrupted production or made substantial changes that have made it impossible to perform Our obligations under the Contract or for reasons of force majeure, or if We have not made all efforts that can reasonably be required of Us, We are unable to deliver the Goods to You within the period specified in these Terms and Conditions. In such cases, we are obliged to inform you of this fact without undue delay and refund you the already paid Total Price for the Goods within 14 days from the date of the notice of withdrawal from the contract. We will refund the Total Price paid for the Goods in the same manner as you paid the Full Price, without prejudice to the right to agree with you on another method of refund, provided that no additional fees are charged in connection with this.

8.9 We are entitled to withdraw from the Contract even if you have not received the Goods within 5 working days from the date on which you became obliged to take over the Goods.

 

9. SUBMISSION OF COMPLAINTS AND GRIEVANCES

 9.1 As a consumer, you have the right to submit suggestions and complaints in writing by e-mail to support@cavicio.com .

9.2 We will inform you of the assessment of your complaint or complaint by e-mail sent to your e-mail.

9.3 The supervisory authority is the Slovak Trade Inspection Authority (SOI).

9.4 If you are not satisfied with the handling of your complaint or grievance, you may also submit your complaint electronically via the platform available on the https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi Website.

 

10. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS

10.1 You have the right to contact us for redress by sending an email to : support@cavicio.com if you are not satisfied with the way we have dealt with your complaint or if you believe that we have infringed your rights. In the event that we respond to your request in the negative or do not respond to it within 30 days of sending it, you have the right to file a motion to initiate an alternative dispute resolution entity (hereinafter referred to as the "Entity") pursuant to Act No. 391/2015 Coll., on Alternative Dispute Resolution for Consumer Disputes and on Amendments to Certain Acts, as amended (hereinafter referred to as the "Alternative Dispute Resolution Act").

10.2 The Entities are bodies and authorised legal entities pursuant to Section 3 of the Act on Alternative Dispute Resolution and a list of them is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

10.3 You may submit a request in the manner set out in Section 12 of the ADR Act.

10.4 Furthermore, you have the right to initiate out-of-court dispute resolution online via the ODR platform available on the website of https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297, https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

 

11. FINAL PROVISIONS

11.1 All written correspondence with you will be delivered by email. Our email address is listed in the Our Identification Information section. We will deliver correspondence to your e-mail address specified in the Agreement, in your User Account or through which you have contacted us.

11.2 The Agreement may only be amended with our written consent. However, we are entitled to amend and amend these Terms and Conditions, but this change will not affect the Contracts that have already been concluded, but only the Contracts that will be concluded after the effective date of this change. However, we will only inform you of the change if you have created a User Account (so that you have this information in case you order new Goods, but the change does not give rise to a right to terminate because we do not have a Contract that could be terminated), or if we are to supply you with Goods on a regular and recurring basis under the Contract. We will send you information about the change to your e-mail address at least 14 days before the change takes effect. If we do not receive from you within 14 days of sending the information about the change, we do not receive the termination of the concluded Agreement on Regular and Repeated Deliveries of Goods, the new terms and conditions become part of our Contract and apply to the next delivery of the Goods following the effective date of the change. The notice period in the case of termination is 2 months.

11.3 In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, subcontractor failure, etc.), we are not liable for damages caused as a result of or in connection with force majeure or unforeseeable events, and if this situation lasts for more than 10 days, we and you have the right to withdraw from the contract.

11.4 A model complaint form and a model withdrawal form are annexed to the Terms and Conditions.

11.5 The Contract, including the Terms and Conditions, is archived with us in electronic form, but is not accessible to you. However, You will always receive these Terms and Conditions and the Order Confirmation with a summary of the Order by e-mail and therefore You will always have access to the Contract even without Our cooperation. We recommend that you always save your order confirmation and terms and conditions.

11.6 Our activities are not subject to any codes of ethics within the meaning of § 3 para. 1 lit. n) of the Act on Consumer Protection in Distance Selling.

11.7 These Terms and Conditions come into effect on 31.5.2024.

 

 

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APPENDIX NO. 1 - COMPLAINT FORM

 

Addressee:

RML Service, spol. s r. o.
Obchodná 559/37 Bratislava
 811 06,

ID: 56 119 577

E-mail support@cavicio.com 
telphone number +421 948 33 77 81

Filing a complaint

Title, name and surname:
Cattle addresses:
E-mail address:
Order and invoice number:
Order date:
Date of receipt of the goods:
Claimed goods (name and code):
Description and range of product defects:
As a customer of the seller, I request that my complaint be handled in the following way:
I would like to receive a refund to my bank account (IBAN)/other method:

 

Attachments:

  

Date:

Signature:

  

  

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 APPENDIX 2 - WITHDRAWAL FORM

 

Addressee:

RML Service, spol. s r. o.
Obchodná 559/37
Bratislava 811 06,

  

ID: 56 119 577

   

E-mail support@cavicio.com 
telphone number +421 948 33 77 81

I hereby declare that in accordance with Act No. 102/2014 Coll. , on Consumer Protection in the Sale of Goods or the Provision of Services on the Basis of a Distance Contract or a Contract Concluded Outside the Seller's Business Premises and on Amendments to Certain Acts, as amended (hereinafter referred to as the "Distance Selling Consumer Protection Act"),

  

I withdraw from the Agreement:

    

Title, name and surname:
Address:
E-mail address:
Order and invoice number:
Order date:
Date of receipt of the goods:
Goods I am returning (name and code):
Reason for return:
Method of recovery of funds received:
I would like to receive a refund to my bank account (IBAN)/other method:

  

Notice for consumers: According to § 10 para. 4 of the Act on Consumer Protection in distance selling, the seller is entitled to claim compensation from the consumer for the reduction in the value of the goods as a result of such handling of the goods, which exceeds the treatment necessary to determine the characteristics and functionality of the goods.

 

Date:

   

Signature: